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Privacy Policy

Privacy Policy

This should be read in conjunction with our user policy and discussion forum policy. Please note that words which are defined in our user policy also apply to this privacy policy. If there is anything you do not understand then please contact us.

1. This Privacy Policy

We are committed to protecting your privacy online. This policy sets out how we treat your personal information, allowing you to make informed choices about the personal information that you provide to us either via our website at www.frontier.nhs.uk , or otherwise in relation to Frontier.

IMPORTANT: By accessing and using Frontier and submitting any personal information to us via or in relation to Frontier or (including our discussion forums) or your registration as a member, you will automatically be taken to have read, understood and accepted this policy.

If you do not want us to collect, use and/or transfer your personal information in this way then you should (depending on what it is you object to) cease to access and use Frontier and/or contact us and ask for your registration as a, Member, to be deleted.

This policy may be amended by us at our discretion from time to time, and any such amendments shall take effect as soon as they are posted on Frontier. We therefore suggest that you review it periodically.

2. What we mean by personal information

Personal information means any data from which you can be identified (including information such as your name, email address and password) and which concerns you. All personal information that we obtain from you in relation to Frontier will be dealt with in accordance with the provisions of this policy and the data protection act 1998.

3. Personal information that we collect

Your "Record" constitutes the information we collect:

  • via the "forum" page as a, Member, comprising various details about you, including your email address and any other comments you may have about your application to register to use Frontier; 
  • We also collect personal information when you submit personal information contained in any content you may upload onto Frontier (including posting messages on a discussion forum), or when you email, write to, or telephone us. From time to time we may also request additional information, either by contacting you directly or through Frontier.

Finally, we use session cookies to store information about your current Frontier session. These cookies are deleted when you leave Frontier and close your browser. Please see below for more information about cookies.

4. How we use your personal information

Your personal information is used by us so that we can administer and support Frontier and your registration as a forum user, and to provide you with access to the appropriate areas and functions of Frontier (including to particular content) depending on your status as a user. For example:

  • access to certain discussion forums 
  • to contact you from time to time, in order to ask for your views on Frontier and/or any of the content and to notify you occasionally about important changes or developments to Frontier; 
  • We may use information provided by you (such as what you think about Frontier and improvements that you would like to see made) or statistical information collected, so that we can administer and deliver the Frontier services, improve our service to you or make your visits to Frontier more rewarding. We do not disclose any of your information to other parties, except where you have given your consent or required by law.

5. How we protect your personal information

We are strongly committed to data security and we take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information you provide to us. These steps include communicating this privacy policy to our employees and relevant contractors. Only authorised employees and contractors under strict controls will have access to your personal information.

However, while we strive to protect your personal information, due to the nature of the internet we cannot guarantee the security of any information you transmit to us. With this in mind, we urge you to take every precaution to protect your personal information while you are on the internet.

6. How long we keep your personal information

We will keep and use the personal information contained in your record for as long as you are registered as a member, and for at least 7 years afterwards, in order to deal with any consequent queries or complaints you may have.

If you cease to access Frontier for over 7 years then your record will be expunged from our systems, unless there is a specific legal reason or requirement to keep the information for longer, for example if it is relevant to any current or potential legal proceedings.

Any references to you in any current Frontier records, and any statistical or anonymised information (from which you cannot be identified) may be kept for longer periods.

7. Liability

Please read carefully the paragraphs entitled disclaimers, our liability and your liability in the user policy, as they also apply to this privacy policy.

8. About cookies

Cookies are small files stored in your computer’s hard drive by your web browser. When you access Frontier our computer server will access these cookies so that it can recognise your computer, and make using Frontier easier for you.

Most web browsers automatically accept cookies, but you can alter your settings to allow you to be prompted every time a cookie is sent to you or you can choose not to receive cookies at all. However, please note that if you have ‘disabled’ cookies in your browser this way you may not be able to use certain features on Frontier.

For independent information about cookies you can go to www.allaboutcookies.org